FAQ


Orders & Payment

What forms of payment do you accept?

We accept the following forms of payment for online purchases:

Is VAT included in the final price? How can I claim VAT back?

All prices include VAT. At the moment, we are unable to provide tax refunds for any products purchased via the Grunhorn website.

Can I cancel or change my order?

If you need to cancel or make a change to your order, please don’t hesitate to contact us. We will make every effort to amend your order, but if your order has already been processed, we can’t guarantee that we are able to make the change. If this is the case, you may be able to return your item(s) in line with our online returns policy.

What are your shipping delivery costs and times?

Please consult our Shipping & Delivery page for specific information for your region.

Can I modify my shipping address?

If you need to change your shipping or delivery information once you’ve placed your order, please contact us as soon as you can. Unfortunately we are unable to modify this information once your parcel has been shipped from our warehouse.

Returns & Exchanges

What is your returns policy?

For more information, please click here.

Are delivery charges refundable?

Unfortunately we are unable to refund delivery charges at this time.

Product information

How can I register my watch?

For more information, please click here.